Weakness vs Kindness.

There is a fine line between kindness and weakness, right? 

Or is it that acting like a d*** is the real weakness?

There have been debates on this topic that have lasted for years. Treating people well as a business owner encourages a stronger, more engaged workforce, resulting in higher productivity.  Innovation and loyalty, especially during challenges, are a sure-fire way of bringing a team together harmoniously. This ‘people-first’ approach fosters trust and a positive culture, enhancing communication and collaboration with employees, clients, and contractors alike. Ultimately, a culture of respect and fairness creates a virtuous cycle where the business thrives through the growth and prosperity of its people. Your biggest career asset isn't a line item on your CV, it's your reputation - it's built on how you treat people every - single - day.

It comes down to three simple, yet powerful, principles:

𝗕𝗲 𝗡𝗶𝗰𝗲 

This isn't about being a pushover. It's about operating with integrity and respect. It means assuming good intent and communicating constructively, even when delivering difficult news. It’s the bedrock of trust.

Hunched shoulders when tensions are high, letting people go first and sharing your last rolo.

𝗕𝗲 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵𝗮𝗯𝗹𝗲 

This is your secret weapon for innovation and problem-solving. When people aren't afraid to talk to you, you get crucial feedback faster, ideas flow freely, and small issues get resolved before they become crises.

When someone nervously asks a question get double keen to help

𝗕𝗲 𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆

This is what turns a group of individuals into a cohesive team. It's the genuine "good morning," the quick check-in, and the rapport that fuels collaboration and makes people feel valued.

Say hello, how are you? Good morning, good afternoon, good evening and good bye. 

These traits aren't weaknesses or "soft skills."

They are power skills.

From a business owner's perspective, Henry and I (over a pint or three) realised that an internal culture of mutual kindness and respect at every level and in every interaction will help increase productivity and performance—and whether intentionally or not—create an enjoyable and positive working environment. Statistically, being kinder has been proven to boost creativity, flexibility, and resilience within teams.

Treating customers with the same respect and care we desire helps businesses secure loyalty and foster a culture based on trust, empathy, and authenticity. This means they genuinely care about their colleagues and those around them. When someone calls in sick, an empathetic person will offer a sincere “get well soon,” rather than making someone feel like a failure for catching a cold. Empathetic teams provide a supportive environment and a level of psychological safety that encourages better attendance, fewer sick days, and improved performance.

They are the basis for genuine influence, effective teamwork, and the kind of leadership people want to follow. So, remember, kindness is not weakness, just don’t be a pushover!